Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at Aveline. Following are the terms and conditions that constitute our Shipping Policy.
1. Order Processing & Production Time
We operate using a multi-supplier model, which includes Print-on-Demand (POD) custom items and curated products shipped via our trusted global fulfillment partners (including CJ Dropshipping). Because of this, processing times vary by product type:
- Print-on-Demand (POD) Items: Every single product is custom-printed and made-to-order just for you. Production typically takes 2-5 business days to print and quality-check your items before they ship.
- Dropshipping & Ready-to-Ship Items: Orders for our ready-to-ship catalog are processed and dispatched within 1-3 business days.
Please note: Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing and production may be delayed by a few days.
2. Multiple Shipments Notice
Because we source our items from different specialized fulfillment centers (including our POD studios and global dropshipping warehouses), items in the same purchase may sometimes be shipped in separate packages.
If you receive one part of your order before the rest, please do not worry. The remaining items are on their way and will arrive shortly. You will receive separate tracking numbers for each shipment.
If you receive one part of your order before the rest, please do not worry. The remaining items are on their way and will arrive shortly. You will receive separate tracking numbers for each shipment.
3. Shipping Rates & Delivery Estimates
We ship our products to customers all over the world. Shipping charges for your order will be calculated and displayed accurately during the checkout process based on your destination, package weight, and fulfillment method.
Estimated Delivery Times (After Order Processing/Production):
- United States & Canada: 5-12 business days
- Europe & United Kingdom: 5-15 business days
- Australia & New Zealand: 7-15 business days
- Rest of the World (International): 10-25 business days
Please note that delivery delays can occasionally occur due to shipping carrier congestion, customs processing, or local postal service delays in your country.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been handed over to the shipping carrier. This email will contain your unique tracking number(s), which will become active and trackable within 24-48 hours. If your order contains multiple items from different warehouses, you will receive an update for each package.
5. Customs, Duties, and Taxes
Aveline is not responsible for any customs fees, duties, or taxes applied to your international order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, VAT, or local taxes).
6. Damages & Lost Packages
Aveline is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipping carrier immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you have any questions regarding your shipping or need assistance with tracking, please feel free to reach out to us at avelinesupportmanager@gmail.com.